Frequently Asked Questions
Everything you need to know about finding your perfect fit.
How do I know which size to order?
We recommend checking our detailed Size Guide located on each product page. Our shoes generally run true to size, but if you are between sizes, we suggest sizing up for the most comfortable fit.
What is your return policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long will it take to receive my order?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. Expedited shipping options are available at checkout.
Are your shoes made with sustainable materials?
At Forever & Always, we prioritize quality and ethics. Many of our collections feature eco-friendly materials and vegan leather options, which are clearly labeled in the product descriptions.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.